Phalaro FAQ –
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Creating a Phalaro account is quick and free. Click the Register button at the top of any page, fill in your name, email address, mobile number, and preferred password, then verify your mobile number via the OTP sent to your phone. The whole process takes less than three minutes. You must be at least 21 years old to register and play on Phalaro, in line with Philippine gambling regulations.

The minimum age to register and play on Phalaro is 21 years old. This is in accordance with Philippine law governing casino-style online gambling. Phalaro takes age verification seriously — accounts found to belong to players under 21 will be suspended immediately and any funds returned. Please play responsibly and only if you meet the age requirement.

No. Each player is allowed only one Phalaro account. Creating multiple accounts is a violation of Phalaro's Terms & Conditions and may result in all accounts being permanently suspended and any winnings forfeited. If you've forgotten your login details, use the password reset option on the Login page instead of creating a new account.

Go to the Login page and click "Forgot Password." Enter the email address linked to your Phalaro account and we'll send you a password reset link. Check your inbox (and spam folder just in case). The reset link is valid for 30 minutes. If you don't receive the email, contact Phalaro support at [email protected] — note that the email address is for reference only and cannot be clicked as a link.

Phalaro may require identity verification (KYC — Know Your Customer) before processing withdrawals above a certain threshold. You'll be asked to submit a valid government-issued ID (such as a Philippine passport, SSS ID, PhilHealth ID, or driver's license) and a selfie holding the ID. Verification is usually completed within 24 hours. This process protects your account and ensures compliance with anti-money laundering regulations in the Philippines.

Phalaro supports the most popular payment methods used by Filipino players, including GCash, PayMaya, BPI online banking, BDO online banking, and Metrobank. All transactions are processed in Philippine Peso (₱). We're constantly working to add more local payment options so Filipino players always have a convenient way to fund their Phalaro account.

The minimum deposit on Phalaro is ₱100. This low entry point means Filipino players of all budgets can enjoy the full Phalaro game library without needing to commit a large amount upfront. There is no maximum deposit limit for standard accounts, though high-volume deposits may trigger additional verification steps for security purposes.

Deposits via GCash and PayMaya are typically credited to your Phalaro account instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours. If your deposit hasn't appeared after one hour, please contact Phalaro support with your transaction reference number so we can investigate promptly.

Phalaro does not charge any fees on deposits. However, your payment provider (e.g., GCash or your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider beforehand. Phalaro will always credit the full amount you send — we never deduct from incoming deposits.

Log in to your Phalaro account, go to the Cashier section, and select "Withdraw." Choose your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount, and confirm. Make sure the account name on your payment method matches your verified Phalaro account name — mismatched names will cause delays. First-time withdrawals may require KYC verification.

The minimum withdrawal amount on Phalaro is ₱200. This applies to all withdrawal methods including GCash, PayMaya, and bank transfers. There is no maximum single withdrawal limit for verified accounts, though very large withdrawals may be processed in batches for security and compliance reasons.

Most Phalaro withdrawals to GCash and PayMaya are processed within 1–3 hours. Bank transfers to BPI, BDO, and Metrobank typically take 1–3 business days depending on the bank's processing schedule. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. You'll receive a notification once your withdrawal has been processed.

Common reasons for a declined withdrawal include: incomplete KYC verification, account name mismatch between Phalaro and your payment method, unmet bonus wagering requirements, or a pending security review. Check your account notifications for a specific reason. If the issue isn't clear, contact Phalaro support with your withdrawal reference number and we'll sort it out as quickly as possible.

Phalaro offers a wide variety of games including video slots (like Fortune Rabbit and Fortune Horse), live dealer games via EVO Live, classic table games like European Blackjack, sports-themed games like D&T Ranking, and arcade fishing games like Bombing Fishing. The full Phalaro game library has over 500 titles across all categories.

Yes, all Phalaro games use certified Random Number Generator (RNG) technology. This means every spin, card draw, or game outcome is completely random and independent of previous results. The RNG systems used by Phalaro's game providers are regularly audited by independent testing laboratories. Published RTP (Return to Player) percentages are accurate and verified — for example, European Blackjack on Phalaro has an RTP of 99.6% with optimal strategy.

Selected Phalaro games offer a free demo or practice mode. To access demo mode, simply create a free Phalaro account and look for the "Demo" or "Try for Free" option on the game page. Live dealer games require real-money play since they involve actual dealers streaming in real time. Demo mode is a great way to learn the rules and features of a Phalaro game before wagering real ₱.

RTP stands for Return to Player — it's the percentage of total bets a game pays back to players over millions of rounds. A Phalaro game with 96.7% RTP returns ₱96.70 for every ₱100 wagered on average over time. Higher RTP means better long-term value for players. It doesn't guarantee wins in a single session, but it's a useful guide when choosing which Phalaro game to play. You can find the RTP for each game in its info or paytable section.

Phalaro offers a welcome bonus for new Filipino players on their first deposit. The bonus amount and terms are displayed on the Register page and in the Promotions section after you log in. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a certain number of times before withdrawing. Always read the bonus terms carefully before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable funds. Different Phalaro games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for details.

Yes, Phalaro regularly runs reload bonuses, cashback offers, free spin promotions, and game-specific tournaments for existing players. Log in to your Phalaro account and check the Promotions section to see what's currently available. Downloading the Phalaro app is the best way to stay updated — push notifications will alert you whenever a new promotion goes live.

Yes! The Phalaro app is available for both Android and iOS devices. You can download it from the Download page or visit the App page for more details. The Phalaro app gives you access to the full game library, faster load times, push notifications for promotions, and a smoother overall experience compared to the mobile browser version.

Absolutely. All Phalaro games are available directly in your mobile or desktop browser — no download required. Just visit phalaro.com, log in, and start playing. The browser version works well on Chrome, Safari, and Firefox on both Android and iOS. If you're on a slower connection (common in some parts of the Philippines), the app may load games faster than the browser version.

The Phalaro app and website are optimized for Philippine mobile networks including Globe, Smart, and DITO. Most games load smoothly on a standard 4G connection. Live dealer games require a more stable connection due to video streaming — we recommend using WiFi or a strong 4G signal for the best EVO Live experience. Slot games and table games are less data-intensive and work well even on 3G.

Yes. Phalaro uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and never sold to third parties. For full details on how Phalaro handles your data, please read our Privacy Policy.

Two-factor authentication adds an extra layer of security to your Phalaro account. To enable it, log in and go to Account Settings, then Security. Toggle on 2FA and follow the setup steps — you can use an authenticator app or receive OTP codes via SMS to your registered Philippine mobile number. We strongly recommend enabling 2FA to protect your Phalaro account and funds.

If you suspect someone else has accessed your Phalaro account, change your password immediately via the Login page using the "Forgot Password" option. Then contact Phalaro support right away at [email protected] (plain text — not a clickable link) with details of the suspicious activity. Our security team will review your account and take appropriate action, including temporarily locking the account if necessary.

Phalaro is committed to responsible gaming. We offer deposit limits, session time limits, loss limits, and self-exclusion tools. You can set these limits in your Account Settings under Responsible Gaming. If you feel your gambling is becoming a problem, we encourage you to use these tools proactively. For more information, visit our Responsible Gaming page.

If you need a break from gambling, Phalaro's self-exclusion tool lets you temporarily or permanently close your account. Go to Account Settings, select Responsible Gaming, and choose Self-Exclusion. You can set a cooling-off period (24 hours to 6 months) or request permanent exclusion. During self-exclusion, you will not be able to log in or receive promotional communications from Phalaro. This decision is taken seriously and cannot be reversed during the exclusion period.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and support programs for Filipino players. You can also reach out to local mental health organizations for counseling and support. Remember: gambling should always be entertainment, not a way to earn income or solve financial problems. Phalaro encourages all players to gamble responsibly and within their means.